Last Updated: August 17, 2026
At Tricacy, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we offer a 15-day return and exchange policy.
15-Day Return & Exchange
You have 15 days from the date you receive your order to request a return or exchange for any reason.
To be eligible, the item should be returned in its original condition and, where applicable, with its original packaging and tags.
If you would like to initiate a return or exchange, please contact us at:
Email: customer@tricacy.com
Please include your order number and a brief explanation of your request so our customer service team can assist you as quickly as possible.
Return Conditions
To help ensure a smooth return process:
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The return request must be submitted within 15 days of delivery.
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The item should be in its original, unused condition.
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The item should be returned with its original packaging and accessories, where applicable.
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Please do not send an item back without contacting our customer service team first.
Items that are returned without prior authorization may not be accepted.
Exchanges
If you would like to exchange an item, please contact us within 15 days of receiving your order.
Our customer service team will provide instructions based on your specific situation and product availability.
Refunds
Once your returned item has been received and inspected, we will process the applicable refund.
Approved refunds will generally be issued to the original payment method.
Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank, credit card company, or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at customer@tricacy.com.
To help us resolve the issue efficiently, please provide:
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Your order number
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A description of the issue
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Clear photos or videos showing the problem, if applicable
Our customer service team will review your request and work with you to find an appropriate solution.
Return Shipping
For returns due to personal preference or change of mind, return shipping costs may be the responsibility of the customer.
If the item is damaged, defective, or incorrectly shipped due to our error, please contact us before returning the item so we can provide further assistance.
Important Note
We recommend keeping your return tracking information until your return has been successfully received and processed.
Return policies may vary depending on the specific circumstances of your order. If you are unsure whether your order qualifies for a return or exchange, please contact us before sending anything back.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: customer@tricacy.com
We’re always happy to help.
Tricacy — Little Companions, Big Smiles.