Last Updated: August 17, 2026
At Tricacy, we want to make getting your favorite plush companions as simple and convenient as possible. This Shipping Policy explains our available shipping options, shipping fees, and important information about order delivery.
Shipping Options & Rates
We currently offer the following shipping options:
Standard Shipping
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Order Value: C$0–C$59.99
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Shipping Fee: C$8.5
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Delivery: Standard delivery service
Free Shipping
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Order Value: C$60 or more
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Shipping Fee: C$0
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Delivery: Standard delivery service
Enjoy free standard shipping automatically when your order subtotal reaches C$60 or more.
VIP Fast Shipping
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Shipping Fee: C$15.5
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Delivery: Priority/fast shipping service
VIP Fast Shipping is available for customers who prefer a faster delivery option. The additional shipping fee is C$15.5, regardless of order value.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.
Please note that orders placed on weekends or public holidays may require additional processing time.
Delivery Time
Delivery times may vary depending on your destination, shipping method, weather conditions, carrier operations, and other circumstances beyond our control.
Estimated delivery times are provided as a general guideline and are not guaranteed.
For the most accurate information, please refer to the tracking information provided after your order has been shipped.
Order Tracking
Once your order has been dispatched, you can use the tracking number provided in your shipping confirmation email to follow your package's delivery progress.
Please allow some time for tracking information to become available after the package has been handed over to the carrier.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an incorrect address after placing your order, please contact us as soon as possible at customer@tricacy.com. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered the shipping process.
Delayed or Lost Packages
While we work with shipping carriers to ensure your order arrives safely and on time, occasional delays may occur due to weather, carrier disruptions, customs procedures, incorrect addresses, or other circumstances outside our control.
If your package appears to be significantly delayed or you have concerns about its delivery, please contact us at customer@tricacy.com and our customer service team will be happy to assist you.
Questions About Shipping?
If you have any questions regarding your order or our shipping policy, please contact us:
Email: customer@tricacy.com
We’re always happy to help.
Tricacy — Little Companions, Big Smiles.